Refund Policy
Last updated: August 2026
This policy applies to TrackBit Pro subscriptions sold by Abuelgsaim Ishag, trading as TrackBit, as an individual seller.
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason. This applies to both monthly and yearly subscriptions.
How to request a refund
Payments and refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net with your email address and order number, or email us at gasim622@gmail.com and we will submit the request on your behalf.
Approved refunds are returned to the original payment method and typically appear within 3–10 business days, depending on your bank.
Cancellation and renewal
You can cancel at any time from Settings › Subscription or through the Paddle customer portal. After cancelling you keep access until the end of the paid period and are not billed again. Plans include a 7-day free trial; cancelling during the trial means you are never charged.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's own refund policy is available at paddle.com/legal/refund-policy.